TEST MORE. SPEND LESS.

Communication Service Providers

Test, improve, and report mobile network performance for every route and site, indoors and outdoors.

ON THE ROAD TO 5G

Control the customer experience at scale

Finally, a way to test, report, and improve the customer experience at scale across the full radio spectrum, indoors and outdoors.

Challenge

New spectrum and technologies are poised to transform devices, industries, and our daily lives. Yet high-frequency spectrum for example comes with much greater propagation limitations and has lower indoor penetration. How can Service Providers deliver a truly superior customer experience?

Response

SignalScore was designed to scale up 'real-life' experience testing and service assurance driven by new wireless technologies, new use cases; and a dramatic increase of connected devices.

HOW IT WORKS

From top-level to root cause

SignalScore provides dashboards and reports to everyone who needs it. The interface is clean and user friendly and allows you to tunnel down from top-level SignalScores to a millisecond by millisecond log of events.

Devices

Collect data

Network probing devices engineered to collect more data, more frequently.

Analytics

Analyse results

Monitor performance 'live' as data automatically flows to your account.

Scores

Win business

Benchmark performance, drive satisfaction, and win new business.

WHO BENEFITS?

Success across the team

Empower sales, notify operations, provide data to analysts and engineers. SignalScore was designed to place hundreds of devices into the field to collect engineering-grade performance data and monitor the customer experience.

Sales and Marketing

SERVICE ASSURANCE

Benchmark the competition and sell to your strengths. Enable seamless collaboration across business development and customers. Connect "upstream" network data and "downstream" customer experience to reduce gaps between expectation and experience.

Product and Service management

CONFIGURE SLA'S

Develop and market a product service portfolio that fits all products and services, such as loT, M2M, AR, streaming, data and voice.

Radio Engineers

TEST AND AUTOMATE REPORTS

Test automation - “Template, configure, go” automation of remote data collection based on flexible device pairings and configurations.

Verify network changes with before-and-after testing.

Identify non-alarming failures in the network and spot degradation trends early.

Customer experience

CONTACT CENTER INTEGRATION

Support workflow integration (i.e. Netcool), as first line support agents need to know if there is a network issue, what the issue is, and what to do about it next (without becoming experts in network analytics.

PROCESS

How it works

Benchmark your service, taylor performance, win more business.

Collect data - fast

Order as many devices as you need to survey sites and routes. We'll set you up with a SignalScore account for device management and data access.

Monitor performance

Set up automated test routines and notifications to collect data over time. Data lands in your account instantly. No need for extra software to analyze it.

Take action

Use data to inform your customer business cases and RAN investments, such as network upgrades, cell towers, 5G deployments. As an MVNO, use data to inform core network SLAs.

Promote your brand

Use your service benchmarks to drive satisfaction and sell more. Arm sales, marketing and operations with easy to understand SignalScores to sell services and promote your brand.

WHY SIGNALSCORE?

Test more for less

We designed SignalScore with our customers. It's the first testing and reporting platform designed from the ground up for integrated indoor and outdoor wireless network testing across the full radio spectrum.

Integrated

BOTH INDOOR AND OUTDOOR

With over 80% of all mobile data traffic occurring indoors, optimizing indoor and small cell investments efficiently is critical.

FULL SPECTRUM

We support for LTE-A, VoWiFi, VoLTE, and ViLTE, CBRS, and are deployed ‘live’ to verify 5G radio.

TEST DEVICES AND ANALYTICS

Device data flows seamlessly from the device to your account. No need to download, install, and update anything.

Automated

BETTER CUSTOMER EXPERIENCE

The best way to test your network is to assess how customers experience it. We developed a proprietary scoring method from hundreds of metrics to give you your user experience a competitive edge.

SAME BUDGET, MORE DATA

Deploy any number of devices to any number of areas, sites, and routes and run remotely configurable test regimes.

ANYWHERE, ANYTIME

Devices can be deployed in static locations, carried by anyone, and installed in fleet vehicles for 24/7 performance measurements.

Cost-effective

A SINGLE, SIMPLE SUBSCRIPTION

We made our pricing simple and cost-efficient with an innovative, usage-based subscription.

EDGE DRIVEN

Deploy one or hundreds of managed probes to conduct controlled network testing and performance monitoring at scale.

REDUCE TESTING COSTS

Fieldwork is expensive. Test script development is tedious. SignalScore automates in-depth testing routines to optimize the efficiency of fieldwork.

CONTACT

Any Questions?

Let's talk.

Get in touch to view a live demo and find out more.